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Return

 

1.  How can I return purchased items?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service, please provide us with the following information:

a. The original order number

b. The reason for the exchange

c. Photographs clearly showing the problem with the item

d. Details of the requested replacement item: the item number, the name and color

e. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement.  Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number

The return can only be initiated within 7 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

Please note: the items we need Made To Order & will be delivered in 7days. As all orders are custom made, they are also non-refundable.
 All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way. 

 

 

2.  Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items  (Return Merchandize Authorization) with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

 

 

3.  Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays: 
 
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
 
Order number
 
Product name
 
Reason for return
 
2.Our customer service team will respond to your request within 24 hours and provide you with return address.
 
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
 
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 
 
Kindly allow between 3-6 business days for our after sales team to process your request. 
 
 
 
4. Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

 
 

 

Website:  www.BagsOnlineShopping.com  
Email:  BagsOnlineShopping@outlook.com
Whatsapp:  +8613305933829
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